FAQs
Frequently Asked Questions.
Welcome to My Vibe! We’re here to make your shopping experience smooth and enjoyable. Below are answers to some common questions.
Orders & Shipping
1. Do you deliver across Qatar?
Yes, we offer delivery to all locations within Qatar.
2. How long does delivery take?
Standard delivery takes 1–3 days across Qatar. Same-day delivery is available for most locations for orders placed before 11 AM.
3. How much is the delivery fee?
Delivery is free for orders of QAR 150 or more. For orders below that amount, a flat delivery fee of QAR 25 applies.
4. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via SMS or email.
Payments
5. What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Samsung Pay and QPay.
6. Is it safe to pay online?
Absolutely. Our website uses secure SSL encryption and trusted payment gateways to keep your information safe.
Products & Authenticity
7. Are your products authentic?
100%. All perfumes and cosmetics sold on My Vibe are 100% original, sourced from trusted, authentic dealers and distributors.
8. Do you offer testers or samples?
We occasionally include free samples with orders, depending on availability. Keep an eye out during promotions!
Returns & Exchanges
9. Can I return a product?
Yes, returns are accepted within 7 days for unused and unopened products in original condition. Due to hygiene reasons, opened items cannot be returned.
10. What if I receive a damaged or wrong item?
We’re sorry! Please contact info@myvibe.qa or contact on WhatsApp (+974 51020251) within 24 hours of delivery and we’ll arrange a replacement or refund.
Account & Support
11. Do I need an account to place an order?
Yes. you will have to sign up in order to place the order, so you can track the order and receive promotional emails and discounts.
12. How can I contact customer service?
You can reach us via:
📞 Call/WhatsApp: +974 51020251
📧 Email: info@myvibe.qa